Chatbots
Chatbots | News, how-tos, features, reviews, and videos
ServiceNow embeds AI-powered customer-assist features throughout products
ServiceNow's new chatbot works across applications and can summarize customer service interactions and perform case, incident, and agent chat summarizations; act as a virtual agent; and perform search functions.
Google adds its Bard chatbot to Gmail, YouTube, Docs and other apps
Google is challenging Microsoft and ChatGPT for the top spot in generative AI technology with an assistant designed to handle any number of business and consumer tasks.
AI language models need to shrink; here’s why smaller may be better
Large language models (LLMs) used for generative AI tools can consume vast amounts of processor cycles and be costly to use. Smaller, more industry- or business-focused models can often provide better results tailored to business...
Q&A: What ChatGPT Enterprise means for AI business adoption
ChatGPT Enterprise will likely spur greater adoption of generative AI technology by addressing two of the main concerns businesses have: security and privacy. Claire Trachet, CEO of tech business advisory firm Trachet, talked about...
US Copyright Office opens inquiry into laws needed to rein in genAI
The agency move is part of an ongoing effort to gather public feedback on why AI can sometimes flagrantly use copyrighted materials to produce content. The agency plans to hand over its findings to Congress.
OpenAI launches ‘enterprise-grade’ ChatGPT
OpenAI said the newest version of its ChatGPT service comes with enterprise-grade security and privacy features.
The most in-demand AI skills — and how companies want to use them
Studies from job listings and professional networking sites detailed the top attributes would-be hires are highlighting and companies are seeking. No surprise: various AI skills top that list.
Why and how to create corporate genAI policies
Adoption of generative AI is happening at a breakneck pace, but potential threats posed by the technology will require organizations to set up guardrails to protect sensitive data and customer privacy — and to avoid running afoul of...
How to build employee trust as AI gains ground
One in four workers do not feel trusted by their employer, and as more organizations roll out or pilot AI platforms to unlock efficiencies, employees are fearful of being replaced by a machine.
Q&A: TIAA's CIO touts top AI projects, details worker skills needed now
Sastry Durvasula, the chief information and client services officer at TIAA, has been leading an initiative to deploy AI in a myriad of business operations to create greater efficiencies and improve client experiences.
AI tools could leave companies liable for anti-bias missteps
Companies deploying AI technology are responsible for any biases that run afoul of anti-discrimination laws, so it's critical to establish a management framework now to head off legal problems later.
White House promises on AI regulation called 'vague' and 'disappointing'
US President Joe Biden's latest move to wrangle AI and keep Americans safe while also allowing innovation are not enforceable, meaning AI companies still have carte blanche to do what they want.
AI-skills job postings jump 450%; here's what companies want
Job listings that include AI-based skills are growing rapidly as organizations look to create new efficiencies internally and for clients. But there's a dearth of AI-skilled talent, so many companies are training employees while...
Q&A: HPE global talent exec credits AI, chatbots for bolstering hiring
HPE has been using AI-based talent acquisition technology that has literally turned a lackluster career site and hiring process on its head and reached more than 950,000 candidates.
Q&A: How AI can help enterprise HR automate employee experiences
Working closely with her company's IT department, STL Chief Human Resources Officer Anjali Byce has continued to experiment with artificial intelligence to automate employee experiences — and keep her finger on the pulse of worker...
NYC law governing AI-based hiring tools goes live
The new law, aimed at organizations using automated hiring tools, will require regular audits of those tools to prove they don't have baked-in biases against gender or race.
Opera rolls out AI-infused browser
Opera One is an extensive makeover of the Chrome-based web browser that allows ChatGPT natural language processing and offers a new, more modular UI design.
5 hot workplace collaboration trends (and 2 going cold)
From generative AI to analytics, the collaboration software landscape is changing fast, but there’s more to consider than just the shiniest new tools.
Two AI-related bills introduced in US Congress amid generative AI rush
The bills are the latest in efforts by US lawmakers to formulate regulatory and compliance standards for the use of AI-based tools.
