Tech Support

Tech Support | News, how-tos, features, reviews, and videos

Apple Support Community
shutterstock 2018274908 2

apple configurator 2 icon

macOS Sonoma beta hints DFU boost for Mac admins

A fresh change buried in the latest macOS Sonoma beta should make it a little easier to get bricked Macs out of Device Firmware Update (DFU) mode.

Tech support in network room on helpdesk

Of cut cables and the sad state of tech support

One of life’s lessons is that tech support never seems to improve, no matter whether it’s a phone company that cut your fiber cable or Microsoft rolling out, then reversing, changes in Windows 11. Something’s got to give.

Mujer usando un MacBook rosa

Cisco's Mac choice scheme confirms Apple's future in enterprise tech

Cisco says 59% of new hires choose a Mac and 65% of existing workers switch to Apple’s platform when they get the chance.

purple gift boxes with gray ribbon gifts surprise

Instead of tech gifts, give updates and support

If you're thinking about what tech gifts you can hand out this year, take a step back and think about what's really important: hardware upgrades and tech support.

A stressed user holds his face in his hands.

IT workers face greater stress from remote issues

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that.

hand holding paper cloud for RackSpace logo

Rackspace is now the roach motel of cloud platforms

Ever since its layoffs last summer and a plunge in quality, Rackspace lets customers in — but won’t let them out. A cautionary tale of a business that had to fight like heck to escape.

hybrid workplace by piscine26 via shutterstock

How UEM supports the hybrid workplace

Unified endpoint management platforms are helping organizations across a range of industries keep employee devices patched and protected — wherever they may be.

Computerworld Cheat Sheet - Microsoft Excel 2016

Excel 2016 and 2019 cheat sheet: Ribbon quick reference

Our visual guide helps you find the most popular commands on the Ribbon in Excel 2016 and 2019 for Windows, along with keyboard shortcuts for performing each action.

Computerworld Cheat Sheet - Microsoft PowerPoint 2016

PowerPoint 2016 cheat sheet: Ribbon quick reference

Our visual guide helps you find the most useful commands on the Ribbon in PowerPoint 2016 for Windows, along with keyboard shortcuts for performing each action.

search data analysis laptop

Best Places to Work in IT archives, 1994 to 2018

See 25 years of Computerworld's Best Places to Work in IT lists in an easy-to-sort spreadsheet.

Best Places to Work in IT 2018 cover

Download the 2018 Best Places to Work in IT special report

Our 25th annual report highlights 100 top organizations across the country that attract skilled tech professionals by offering robust salaries, stellar benefits, and flexible, fast-paced work environments.

Windows 10 Start menu on desktop

Windows 10 cheat sheet: Handy gestures and shortcuts

Learn these useful touchpad gestures, keyboard shortcuts and touchscreen gestures for getting around Windows 10.

Computerworld - Best of Shark Tank, Winter 2018

Best of Shark Tank

Take a look back at some of the timeless tales that caught Sharky’s attention over the past year.

Computerworld Cheat Sheet - Microsoft Word 2016

Word 2016 cheat sheet: Ribbon quick reference

Our visual guide helps you find the most useful commands on the Ribbon in Word 2016 for Windows, along with keyboard shortcuts for performing each action.

Computerworld - Mobile Application Madness [cover]

How to manage mobile app madness

Enterprise demand for mobile apps is outstripping IT's ability to keep up. Here are several strategies for coping.

Computerworld - Insider Exclusive - Your Guide to the Mobile Virtual Reality Boom [cover]

Your guide to the mobile virtual reality boom

The mobile world is going virtual, from virtual assistants to virtual (and augmented) reality. This collection of columns from Mike Elgan can help you separate fact from fiction.

Computerworld - 11 Key Steps for Selecting and Implementing a KM Platform [2017]

11 key steps for selecting and implementing a KM platform

It’s important to choose knowledge management software that’s a good fit for your organization -- and to get employees fully on board.

Computerworld - Digital Edge 50 [2017]

IDG Enterprise's Digital Edge 50: Pushing Digital Boundaries

Winning projects used technology such as artificial intelligence, IoT, virtual reality/augmented reality, cloud, data analytics and mobile/smart devices to drive business innovation.